18 January 7 interesting voicebot examples to motivate your project
With the constant evolution of the business world, companies must improve their customer relations on a daily basis in order not to be overtaken by the competition.
Among the various techniques for improving customer relations is the adoption of new digital tools to save time and increase efficiency.
The voicebot is one of the innovative tools adopted that boosts the performance of a large number of companies, whatever their fields of activity.
We have listed for you and classified by sector of activity seven (07) interesting examples of voicebot capable of motivating your project.
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What are the voicebots used in the field of travel?
With the occurrence of the latest Covid-related health crisis, several companies in the travel and tourism industry have opted to integrate voicebot into their customer management strategy.
1. A useful voicebot for airlines
A voice assistant can be a truly automated solution for interacting with airline customers.
In what context does it operate?
The main role of a voice assistant is to assist airline customer service by providing adequate answers to recurring questions posed by airline customers.
In general, the solicitations of airline customers revolve around points such as local Covid restrictions, flight cancellations, flight statuses, etc.
Rather than having a team of people repeating the same things all day long, it makes sense for airlines to automate the management and assistance of these requests through a voicebot.
What characteristics should a voicebot have?
Available 24 hours a day, 24 days a week, the voicebot must position itself as a reliable knowledge base for the company's passengers.
With this in mind, he must be able to assist any traveler in his registration process. The voicebot should also be able to provide necessary step-by-step details of other travel procedures.
Then a good voicebot must establish a connection with the systems of the airlines, which will allow it to bring out all the information of a flight such as the status of the flight, the place of departure, the place of destination, etc.
2. A voicebot for exchanging and reselling tickets
This type of voicebot will be effective for companies specializing in the exchange and sale of tickets to customers wishing to travel.
What are the fundamental characteristics of the voicebot?
Through its voice command, the voicebot allows the company's customers to make requests by voice synthesis. It interacts with the user in the same way, making them feel like they are communicating with a human person.
In addition, one of the specificities of the voicebot is its ability to adapt to the profile of the Internet user, which is a plus for improving the company's customer relationship.
What is the voicebot used for?
Practically, from the exchanges with the Internet user, the voicebot manages to detect from the first answers if the Internet user is a buyer, a seller or represents another profile. Of course, the voicebot also solves the concern of the unavailability of a human staff by solving problems located in its field of application.
What are the voicebots used in the field of public services?
The usefulness of voice assistants has also been proven in the utility industry.
3. A voicebot in the energy
In what context does the voicebot operate in energy?
The opportunity for energy supplier companies to use a voicebot has been justified with the increase in teleworking, which means that many workers have to spend more time at home.
This situation has also generated a spike in requests for individual assistance from customers. This is where the voicebot designed specifically to satisfy all customer support requests expressed by subscribers comes into play.
What is the use of this voicebot?
The voicebot is the first contact between the company and its customers who can use it to obtain satisfaction for their concerns without having to physically move. Suppose a customer is having difficulty viewing their electricity bill and submits their request to the voice assistant.
The latter gradually offers him various options that can guide him step by step to carry out his request, but also to obtain other necessary information (understand the information on the bill, why the price of electricity has increased, etc.).
4. Voice artificial intelligence for a gas supplier company
Automation of communication is an effective tool for managing customers of gas distribution companies.
In what context does the voicebot work?
After the extension of their business portfolio to the supply of natural gas, certain companies which only delivered butane and propane gas have seen a drastic increase in incoming customer requests and requests.
To manage this new additional flow, some electricity and gas suppliers have chosen to adopt a voicebot whose purpose is to relieve the company's customer service and satisfy customers.
What can the voicebot do for a gas supplier company?
The main use of the voicebot is to retain the company's old customers and not to lose new prospects.
The voice assistant of these companies has the ability to provide convenient answers to customer questions in real time.
For example, he is able to determine the client's target audience. In other words, the voicebot via exchanges with the subscriber manages to identify if the customer is a gas reselling company or if he interacts with an individual.
What other types of voicebots are interesting?
It is not only at the heart of the marketing strategy of companies that it is possible to integrate a voicebot, but these voice assistants can intervene even in very unsuspected sectors of activity.
5. The adoption of voicebot in the field of romance
The idea of involving a voicebot in the field of dating and online dating is an unprecedented feat achieved by some dating sites.
In reality, such a virtual assistant has the possibility of communicating with Meetic Internet users in order to offer them a soul mate who corresponds to their profiles.
In addition, the voicebot guides each subscriber of the dating site to improve the information on their profile in order to put more chances on their side to find the person compatible with their searches.
At first intended simply for text chat, some dating sites deploy versions of voicebots that are akin to authentic dating coaches for users of their sites.
In a practical way, a virtual coach discusses with the Internet user and answers the frequent concerns he asks, for example "what to discuss during a first date?" », « what to say to start the conversation? ", etc. It is therefore a virtual assistant 2.0 which is sometimes fully compatible with Google Home.
6. A language teacher voicebot
Speaking English is no longer a simple pleasure today, it is a necessity, especially with a world that continues to develop day by day.
Some intelligent virtual agents come in handy in that they help their users speak the language of Shakespeare. Artificial intelligence uses a natural language that it adjusts as it goes along at the user level.
In the program, the voicebot trains the learner on the basic rules of the English language, techniques to develop better pronunciation and improve written communication.
However, it is important to specify that to benefit from the advanced features of these voicebots, users may be invited to subscribe to a premium subscription.
Most voicebots can be downloaded from both Google Play Store and App Store depending on your phone's operating system.
7. The introduction of voicebots in the gaming sector
The gaming industry is a very specific area where artificial intelligence helps players improve their customer experience, especially when they encounter difficulties (bug, malfunction, etc.).
Some popular virtual assistants have the ability to work both on the player's computer and in several games like Minecraft, Fifa, etc.
The player has the possibility of calling on the voicebot by using his voice even when he is playing. He can ask the virtual assistant to perform certain tasks like recording the screen of the current level where he is in the game, sharing clips of the game on his social networks, etc.
With these features, the voicebot makes life easier for the player who no longer needs to disconnect from his game, take through countless menus before sharing the desired content on his favorite channels.
The Vocabase solution
Considering the multiple uses of voicebots in different sectors of activity, Vocabase is available to assist you in choosing and designing the right voicebot for your business.
Simply schedule an appointment with one of Vocabase's technical experts who will help you define what type of voice artificial intelligence can help you build a strong customer relationship with your subscribers.
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