Technological advances and Voicebots: a transformation of business-customer interaction
Technological advances at the start of the XNUMXst century have transformed the way in which companies operate and interact with their customers. The emergence of tools like artificial intelligence (AI) and Voicebots has been the trigger for these changes. What are Voicebots? Voicebots, also known as voice chatbots or conversational agents, are computer programs designed to...