DU: recharge of internet subscriptions by telephone

Project:

DU is one of the 2 telecommunications leaders in the United Arab Emirates. In this country, the vast majority of smartphone users top up their internet subscriptions every day by phone.

DU

Challenges

Management of 15.000 simultaneous telephone conversations with millions of customers recharging their subscriptions daily.
Wide and varied typology of online transactions given the large number of tariff plans for prepaid subscriptions.
Multilingual management of customer conversations in Arabic, English and Hindi.

Solution implemented:

  • Resumption of a specific development in a modern configurable environment
  • Largest VocaBase architecture ever deployed distributed across 28 redundant servers
  • SIP integration with the Ericsson telephony platform through a VXML platform 
  • Integration plugins with 3 IT applications 
    • Middleware
    • CBS: customer management 
    • VOMS: Seamless Distribution Systems charging management
  • Initial development of the application by VocaBase outsourced to Seamless Distribution Systems

Results and benefits:

No production shutdown since the start of production at the end of 2019.
Corrective and evolutionary maintenance of the application, both functionally and technically, by the integrator and the end customer, after training by VocaBase.