What could be more natural than using a phone to manage your appointments online? Natural language with voice synthesis and recognition and automatic detection of intentions makes it easy.

Appointment management interactions are carried out at the initiative of both parties: at the request of customers in incoming calls and in pro-active callback notifications in outgoing calls by the service provider.

At any time, the conversation with a conversational agent can involve a human assistant to deal with delicate or complicated situations.

Customers are duly authenticated by combining two or three criteria: their automatically recognized telephone number and their date of birth, possibly supplemented by their first name, in the event of ambiguity.

Our Voicebot allows the customer to freely choose the type, place, date and time of an appointment depending on the availability of the service provider sought in the agenda.

Limit “no-shows”: Our Voicebot confirms appointments when they are scheduled and reminds them in a timely manner by email, SMS or voice, at the customer's request or as a proactive notification.

A setback ? Your Voicebot allows the customer at any time to cancel or reschedule a scheduled appointment.

Interconnection with existing environments for managing appointments, contact centers, CRM and other applications – Operation of the service in high availability.

Individual call records, recording of conversations, reports on managed traffic, requests received, actions taken and quality of service rendered.