CONVERSATIONAL AI FOR INSURANCE

The support your insurance company's customers need

Your customers rely on you. However, the latter meet you less and less, especially when working without brokers.

Increase your conversion rate and customer satisfaction with our conversational AI.

Insurance Customer Support

Join the club...

… of insurers and other mutuals who entrust the automated attendant telephone reception and the execution of multiple voice transactions to innovative Voicebots in natural language.

Increase your conversion rate and customer satisfaction with our conversational AI

Our Voicebots manage a growing range of self-service interactions with customers over the phone, from greeting, qualifying and distributing their calls to customer service, business transaction and claims management.

The family of AI-powered Voicebots that handles all the different scenarios for you

Experience next-gen conversational AI and create natural, automated interactions with your customers.

Pick up and answer all your incoming calls without waiting

Our automated attendant Voicebot welcomes your customers in their language at the call center, at the head office and in the branches before putting them in contact with the people or services that can process the subject of their request.
Automated Attendant

Send your clients to an agency when necessary!

Are you looking for the nearest branch to you, open on Saturdays, and a specialist adviser on a specific subject? Our localization voicebot will be happy to show you the way.
Locate a point of sale

Produce your quotes over the phone!

Our Commercial Production Voicebot collects your contract parameters to produce personalized quotes online over the phone, 7/7.
Production of quotes

Turn your quotes into contracts over the phone!

The customer is decided? It is now a matter of concluding by confirming the parameters and collecting the documents and signatures required for provisional cover to be granted immediately.
Contracts

Manage your clients' files online by phone!

Client files change regularly: items insured, risks covered, domicile and contact details. Allow them to update their information themselves over the phone and collect their outstanding payments.
Records Management

Manage your claims online by phone! 7 days a week, 7 hours a day!

An accident, a disaster? You must be able to contact your insurer without delay to declare it, especially in a crisis situation, and immediately obtain all the information required to deal with it (locate a repairer, for example).
Claim management

Manage your clients' appointments online by phone

Allow your customers to identify themselves, to make new appointments with your advisers, to be reminded of the details of appointments already made, to modify or cancel them. Simply by phone, 24 hours a day, 24 days a week.
Appointment management
Automated Attendant

Pick up and answer all your incoming calls without waiting

Our automated attendant Voicebot welcomes your customers in their language at the call center, at the head office and in the branches before putting them in contact with the people or services that can process the subject of their request.
Automated Attendant
Branch locator

Send your clients to an agency when necessary!

Are you looking for the nearest branch to you, open on Saturdays, and a specialist adviser on a specific subject? Our localization voicebot will be happy to show you the way.
Locate a point of sale
Production of quotes

Produce your quotes over the phone!

Our Commercial Production Voicebot collects your contract parameters to produce personalized quotes online over the phone, 7/7.
Production of quotes
Conversion of quote into contract

Turn your quotes into contracts over the phone!

The customer is decided? It is now a matter of concluding by confirming the parameters and collecting the documents and signatures required for provisional cover to be granted immediately.
Contracts
Records Management

Manage your clients' files online by phone!

Client files change regularly: items insured, risks covered, domicile and contact details. Allow them to update their information themselves over the phone and collect their outstanding payments.
Records Management
Claim management

Manage your claims online by phone! 7 days a week, 7 hours a day!

An accident, a disaster? You must be able to contact your insurer without delay to declare it, especially in a crisis situation, and immediately obtain all the information required to deal with it (locate a repairer, for example).
Claim management
Appointment management

Manage your clients' appointments online by phone

Allow your customers to identify themselves, to make new appointments with your advisers, to be reminded of the details of appointments already made, to modify or cancel them. Simply by phone, 24 hours a day, 24 days a week.
Appointment management

Protect yourself from support request peaks while reducing your costs

Benefits of support automation for insurance companies.

Our priority: the satisfaction of your policyholders

No more waiting, no more endless tree menus, no more using the phone keys. Long live the natural language that makes things simple with online access anytime.

Be more efficient

Our Voicebots interact with your policyholders at an average cost 10 times lower than that of your telephone operators and other mail exchanges

Serve more customers

The time of your agents and yours are usefully available to serve a greater number of policyholders and further expand your clientele.

Motivate your teams

Freeing your employees from routine tasks frees up their energy for tasks with higher added value, which are often very useful.

Offer premium support for your insurance company

from 50% to 90% of calls handled automatically
More satisfied customers
Reduce your costs by 10
More motivated employees

USE CASES

See our insurance use cases

Discover the uses of our intelligent voicebot solutions for improving customer service and the satisfaction of policyholders in insurance companies: in particular the automatic reception of telephone calls from headquarters, contact centers and agencies, localization agencies with commercial or claims management appointments, or the collection of unpaid premiums.
Insurance Sector