CONVERSATIONAL AI FOR THE BANK

Give your customers the conversational banking experience they deserve.

Improve your online banking customers' experience with automated customer support solutions, available 24/24 and 7/7 , that will give them the right answers at all times.
Insurance-top

Join the club...

… of banks entrusting multiple specialized voice transactions to our innovative natural language Voicebots.
Belfius

Automate up to 90% of your customer requests

Our Voicebots handle a growing range of self-service interactions with bank customers. From the automated attendance of contact centres, headquarters and branches to securing access, including locating branches, managing appointments, banking transactions, managing portfolios or securing access .

The family of AI-powered Voiceots that handle all the different scenarios for you

Experience next-gen conversational AI and create natural, automated interactions with your customers.

Pick up and answer all your incoming calls without waiting.

Our automated attendant Voicebot welcomes your customers in their language at the call center, at the head office and in the branches before putting them in contact with the people or services that can process the subject of their request.
Automated Attendant

Send your customers to your branches when necessary!

Find the nearest branch open on Saturdays, with an ATM terminal and a specialist adviser on a specific subject? Our branch locator Voicebot will be happy to show you the way.
Locate a point of sale

Manage your banking transactions over the phone.

Consult the balance of your accounts, request a bank details document or an account statement, carry out a transfer or an investment, activate a service, etc. All your day-to-day banking operations can be controlled by voice!
telephone banking

Manage your online portfolio over the phone

Follow the stock market in real time and/or place your buy and sell orders.
Gestion d'actifs

Create one-time locks opening or closing codes

Increase the security and flexibility of access to your safes and premises by providing your staff and cash attendants with unique codes for opening and closing locks by telephone.
Securite Acces

Manage your client's appointments online by phone.

Allow your customers to identify themselves, to make new appointments with your advisers, to be reminded of the details of appointments already made, to modify or cancel them. Simply by phone, 24 hours a day, 24 days a week.
Gestion des RDV

A specialized Voicebot for each particular need

Our family of Voicebots manages all customer interactions over the phone, such as blocking a credit card, making online payments or reminding us of bad debts.
Autres besoins
Automated Attendant

Pick up and answer all your incoming calls without waiting.

Our automated attendant Voicebot welcomes your customers in their language at the call center, at the head office and in the branches before putting them in contact with the people or services that can process the subject of their request.
Automated Attendant
Branch locator

Send your customers to your branches when necessary!

Find the nearest branch open on Saturdays, with an ATM terminal and a specialist adviser on a specific subject? Our branch locator Voicebot will be happy to show you the way.
Locate a point of sale
phone banking

Manage your banking transactions over the phone.

Consult the balance of your accounts, request a bank details document or an account statement, carry out a transfer or an investment, activate a service, etc. All your day-to-day banking operations can be controlled by voice!
telephone banking
Financial asset management

Manage your online portfolio over the phone

Follow the stock market in real time and/or place your buy and sell orders.
Gestion d'actifs
Access security

Create one-time locks opening or closing codes

Increase the security and flexibility of access to your safes and premises by providing your staff and cash attendants with unique codes for opening and closing locks by telephone.
Securite Acces
Appointment management

Manage your client's appointments online by phone.

Allow your customers to identify themselves, to make new appointments with your advisers, to be reminded of the details of appointments already made, to modify or cancel them. Simply by phone, 24 hours a day, 24 days a week.
Gestion des RDV
And many more !

A specialized Voicebot for each particular need

Our family of Voicebots manages all customer interactions over the phone, such as blocking a credit card, making online payments or reminding us of bad debts.
Autres besoins

Benefits of customer service automation for your bank.

Don't miss the opportunity to better satisfy your customers while increasing your own efficiency!

Our priority: the satisfaction of your customers

No more waiting, no more endless tree menus, no more using the phone keys. Long live the natural language that makes things simple with online access anytime.

Be more efficient

Our voicebots interact with your customers at an average cost 10 times lower than that of your telephone operators and other mail exchanges

Serve more customers

The time of your agents and yours are usefully available to serve a larger number of clients and so enlarge your customer base.

Motivate your teams

Freeing your employees from routine tasks frees up their energy for tasks with higher added value, which are often very useful.

Transform your banking experience

from 50% to 90% of calls handled automatically
More satisfied customers
Reduce your costs by 10
More motivated employees

CASE STUDY

Demonstrations of use cases in the bank

Discover the uses of our intelligent voicebot solutions to improve the interactions of banks with their customers and service providers: general telephone reception at head office, the contact center and branches, and the management of their appointments, but also the delivery in line of unique opening/closing codes by telephone, which considerably reinforces the security of access to safes at ATM terminals.
Banque