CONVERSATIONAL AI FOR YOUR USES
Automate your customer service with our Voicebots
Utilities relate to a variety of public or private services ranging from the production and distribution of energy (electricity, gas, oil), to the collection and treatment of waste, through the distribution and sanitation of water.
They all have similar customer relationship issues. Customer satisfaction goes beyond preventing service outages. Communicate network status updates, provide billing information, and manage technician appointments automatically with Vocabase.
Increase your conversion rate and customer satisfaction with our conversational AI.
Our Voicebots handle a growing range of self-service interactions with customers over the phone, from greeting, qualifying and distributing their calls to satisfaction surveys, branch locating and appointment management.
The family of AI-powered Voiceots that handle all the different scenarios for you, 7/7
Experience next-gen conversational AI and create natural, automated interactions with your customers.
Automated Attendant
Pick up and answer all your incoming calls without waiting.
Our automated attendant voicebot welcomes your customers in their language at the call center, at head office and in the branches before putting them in contact with the people or services that can process the subject of their request.
Locate a point of sale
Send your customers to one of your agencies when necessary!
Find the nearest branch open on Saturdays, with an adviser specializing in a specific subject? Our Branch Locator Voicebot will be happy to show you the way.
Production of quotes
Take your orders over the phone
Our online sales Voicebot collects your customers' parameters to produce personalized contracts online over the phone, 7 days a week, 7 hours a day.
Recharge your subscription
Recharge your prepaid subscriptions in the blink of an eye.
Your customers' credit is exhausted? A phone is enough to allow them to recharge their subscription online, depending on their profile and the parameters of their contract.
Consumption monitoring
Master the use of your telecommunications services.
Your subscribers can at any time consult the level of their consumption by telephone and receive proactive voice or SMS notifications when thresholds are exceeded.
SAV
Offer your subscribers a first-class support service.
Answers to frequently asked questions, online diagnostics (network, etc.), monitoring of incident resolution: natural language considerably facilitates after-sales service interactions with your subscribers.
Loyalty
Benefit Tracking
Your subscribers can at any time consult online the loyalty points accumulated by telephone and transform them into gifts or usage credits.
A specialized Voicebot for each particular need.
Our family of Voicebots manages all customer interactions, whether it's satisfaction surveys, updating subscriber profiles, blocking SIM cards, choosing ringtones for your phones...
- Attendance & Marketing
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Automated Attendant
Pick up and answer all your incoming calls without waiting.Our automated attendant voicebot welcomes your customers in their language at the call center, at head office and in the branches before putting them in contact with the people or services that can process the subject of their request.
Locate a point of sale
Send your customers to one of your agencies when necessary!Find the nearest branch open on Saturdays, with an adviser specializing in a specific subject? Our Branch Locator Voicebot will be happy to show you the way.
- Sales
-
Production of quotes
Take your orders over the phoneOur online sales Voicebot collects your customers' parameters to produce personalized contracts online over the phone, 7 days a week, 7 hours a day.
Recharge your subscription
Recharge your prepaid subscriptions in the blink of an eye.Your customers' credit is exhausted? A phone is enough to allow them to recharge their subscription online, depending on their profile and the parameters of their contract.
Consumption monitoring
Master the use of your telecommunications services.Your subscribers can at any time consult the level of their consumption by telephone and receive proactive voice or SMS notifications when thresholds are exceeded.
- SAV
-
SAV
Offer your subscribers a first-class support service.Answers to frequently asked questions, online diagnostics (network, etc.), monitoring of incident resolution: natural language considerably facilitates after-sales service interactions with your subscribers.
Loyalty
Benefit TrackingYour subscribers can at any time consult online the loyalty points accumulated by telephone and transform them into gifts or usage credits.
- And many more ...!
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A specialized Voicebot for each particular need.
Our family of Voicebots manages all customer interactions, whether it's satisfaction surveys, updating subscriber profiles, blocking SIM cards, choosing ringtones for your phones...![Autres besoins]( "Autres-besoins")
Increase customer retention while attracting new ones!
Benefits of subscriber service automation. Don't miss the opportunity to better satisfy your policyholders while increasing your own efficiency!
Our priority: the satisfaction of your subscribers
No more waiting, no more endless tree menus, no more using the phone keys. Long live the natural language that makes things simple with online access anytime. 
Be more efficient
Our Voicebots interact with your subscribers at an average cost 10 times lower than that of your telephone operators and other mail exchanges.
Serve more customers
The time of your agents is usefully available to serve a greater number of subscribers and beyond that to expand your clientele.
Motivate your teams
Freeing your employees from routine tasks frees up their energy for tasks with higher added value, which are often very useful.Benefits of Customer Service Automation for Utilities
from 50% to 90% of calls handled automatically
More satisfied subscribers
Reduce your costs by 10
More motivated employees
CASE STUDY
Demonstrations of use cases in the utilities sector
Discover our intelligent solutions to improve the customer service of the utilities their results in terms of user satisfaction: the automatic answering of telephone calls at the head office, at the contact center and in the points of sale, the management of commercial and technical appointments and collection of outstanding payments.
