20 February Voicebots demystified
Yes, indeed… The literal translation of the word "Voicebot" is " Voice Robot," but it's very rarely used. The terms " Voice Chatbots" or " Virtual Assistants" are preferred, although for the sake of simplicity, the English word "Voicebot" remains the most common.
What is a Voicebot?
Apart from linguistic considerations, what does a Voicebot mean?
It is a computer application that simulates a conversation (“chat” in English).
Using voice recognition and natural language processing it allows users to communicate with computer systems by voice rather than by text.
Responses are generated by the application appropriately using human-predefined rules or based on machine learning models.
In summary, every Voicebot has the function of enabling human-machine interactions : they are designed to understand human speech and to respond with speech.
Why are Voicebots useful?
With the arrival of Voicebots, interactions between users and technology are more fluid, significantly faster and more spontaneous than with writing.
Voicebots are now integrated into a growing number of applications such as voice assistants (like Amazon's Alexa or Google Assistant or VocaBase), mobile applications (Siri) or even websites.
The purpose of any Voicebot is to be used to answer user questions, automate common tasks, provide information, make appointments, and much more.
We can now interact with a Voicebot on a mobile phone to obtain weather information, as well as to ask a smart speaker to play music using a simple voice command.
Organizations are using voicebots to improve customer service by automating responses to frequently asked questions.
They are also used to collect customer data, schedule appointments, take orders, and offer information about products and services.
But they also allow for the gradual and increasingly reliable replacement of people assigned to simple tasks such as switchboard operators or assistants.
Limitations of Voicebots
Although voicebots have made enormous progress, they are still not perfect at understanding human speech, especially in noisy environments, with strong accents, or with people who have pronunciation difficulties.
Even if these obstacles are solved with the use of accelerated learning through Artificial Intelligence (AI) , the management of complex conversations will likely remain a permanent problem to solve.
Future of Voicebots
Voicebots can only continue to evolve and become more and more capable with continued improvements in speech recognition and natural language processing.
They are becoming more and more sophisticated with the aim of being and more and more integrated into our lives to the point of becoming part of our daily life.
To summarize, voicebots are computer tools that allow users to communicate by voice with computer systems.
They are useful in a growing number of applications with the future of being increasingly integrated into our daily lives.
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