Chargement...
Telecommunications
DU
Internet subscription recharging by phone
Leading telecommunications company in the United Arab Emirates
The project
The project
DU is one of the 2 leading telecommunications companies in the United Arab Emirates. In this country, the vast majority of smartphone users recharge their internet subscriptions by phone every day.
Challenges
15,000 simultaneous calls
Managing 15,000 simultaneous conversations by phone with millions of customers recharging their subscriptions daily.
Varied transactions
A wide variety of online transaction types due to the large number of prepaid subscription plans.
Multilingual management
Multilingual customer conversation management in Arabic, English, and Hindi.
Solution deployed
Takeover of a specific development in a modern configurable environment, subcontracting from Seamless Distribution Systems.
28 redundant servers
The largest VocaBase architecture ever deployed, distributed across 28 redundant servers for high availability.
SIP/VXML integration
SIP integration with the Ericsson telephony platform through a VXML platform.
IT Middleware plugins
Integration plugins with 3 IT Middleware applications: CBS (customer management) and VOMS (recharge management).
Multilingual
Conversations managed in Arabic, English, and Hindi to cover all users.
Results and benefits
15K
Simultaneous calls
28
Redundant servers
0
Production outages since 2019
Zero interruption
No production outages since go-live in late 2019, ensuring continuous 24/7 service.
Customer autonomy
Corrective and evolutionary maintenance of the application, both functional and technical, by the integrator and end customer, after training by VocaBase.
What our client says
"24/7 operations mastery with zero interruption since 2019. The VocaBase solution handles 15,000 simultaneous conversations in three languages with exceptional reliability."
D
DU
Emirates Integrated Telecommunications Company