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They trust us!
Communicate and interact with your customers like never before
Natural language voice user interface
What could be more natural than using a phone to manage your appointments online? Natural language with voice synthesis and recognition and automatic detection of intentions makes it easy.
Management of incoming and outgoing calls
Appointment management interactions are carried out at the initiative of both parties: at the request of customers in incoming calls and in pro-active callback notifications in outgoing calls by the service provider.
The human remains paramount
At any time, the conversation with a conversational agent can involve a human assistant to deal with delicate or complicated situations.
Smart proactive reminders
Reduce no-shows with automatic reminders by phone, SMS or email tailored to each patient or customer's preferences.
The numbers speak for themselves
80%
No-show reduction
10x
Cost reduction per appointment
24/7
Appointment booking availability
30s
Average booking duration
This is no ordinary Voicebot
Experience next-gen conversational AI and create natural, automated interactions with your customers.
Integration and multichannel
Our Appointment Management Voicebot integrates with your existing calendar. It interfaces with market calendars such as Google, Doctena or Ultragenda. This allows your customers to choose their favorite channel at any time to manage their appointments online in a consistent way.
Hear what our clients have to say
"Efficient, innovative and patient-oriented, VocaBase solutions are in line with the five pillars of our strategy: patient, quality, innovation, human resources and leadership, performance."
Muriel Crêteur
Head of Department – Patient Administration — Clinique Saint-Pierre Ottignies
Everything your Voicebot needs to deliver a unique customer experience.
Support your customers and agents with an AI-powered Voicebot that understands context. Customers feel heard and understood, while agents can focus on solving complex problems.
Customer authentication
Customers are duly authenticated by combining two or three criteria: their automatically recognized telephone number and their date of birth, possibly supplemented by their first name, in the event of ambiguity.
Booking new appointments
Our Voicebot allows the customer to freely choose the type, place, date and time of an appointment depending on the availability of the service provider sought in the agenda.
Reminder of appointments
Limit no-shows: Our Voicebot confirms appointments when they are scheduled and reminds them in a timely manner by email, SMS or voice, at the customer's request or as a proactive notification.
Editing appointments
A setback? Your Voicebot allows the customer at any time to cancel or reschedule a scheduled appointment.
Integration and operation
Interconnection with existing environments for managing appointments, contact centers, CRM and other applications – Operation of the service in high availability.
Operating statistics
Individual call records, recording of conversations, reports on managed traffic, requests received, actions taken and quality of service rendered.
