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Communicate and interact with your customers like never before
Debt collection voice interface in natural language
Natural language with voice synthesis and recognition makes it easy to quickly recall outstanding payments and collect debtor's intentions or payment.
Management of incoming and outgoing calls
Debt management interactions take place at the initiative of both parties: at the request of customers in incoming calls and in pro-active notifications in outgoing calls.
The human remains paramount
At any time, the conversation with the virtual conversational agent can bring in a specialized human agent to deal with delicate or complicated situations.
Regulatory compliance
Every interaction is tracked and recorded, ensuring full transparency and compliance with debt collection regulations.
The numbers speak for themselves
35%
Improved collection rate
10x
Collection cost reduction
1000+
Outbound calls per day
48h
Reduced average payment delay
This is no ordinary Voicebot
Experience next-gen conversational AI and create natural, automated interactions with your customers.
Integration
Our Debt Collection Voicebot is the ideal partner for your financial systems. It receives lists of your outstanding debts at any time and contacts your debtors itself to remind them and explain their outstanding debts and collect their intentions and payments.
What our clients say
"Receivables reminders for unpaid invoices by SMS and voice with VocaBase allow us to increase the collection rate quickly and efficiently."
Virginie Badiano
Patient Billing Manager — Clinique Saint-Pierre Ottignies
Everything your Voicebot needs to deliver a unique customer experience.
Authentication of debtors
Customers are duly authenticated by combining two criteria: their automatically recognized telephone number and the variation of their family name, or even their first name, in the event of ambiguity.
Reminder of unpaid bills
Our Voicebot reminds your customers of their unpaid invoices by presenting the general elements, or even more detailed additions, in a personalized way.
Collection of debtor intentions
Debtors can dispute reminders, request supporting documents, make promises to pay, request clearance plans, leave a voice message, reach directly or schedule an appointment with an advisor.
Online voice payment
As an option, the debtor can settle his outstanding debt directly by vocally declining the parameters of his means of payment.
Integration and operation
Interconnection with financial management systems, contact centers, CRM and other applications – Operation of the service in high availability.
Operating statistics
Individual call records, recording of conversations, reports on managed traffic, requests received, actions taken and quality of service rendered.
