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Vocabase equips several major healthcare institutions: CHU UCL Namur, Clinique Saint-Pierre, CHR Haute Senne. Our natural language expertise in medical settings handles the most complex calls reliably.
From appointment booking to patient identification, our voicebots automate up to 80% of standard phone flows — for the benefit of patients and care teams alike.
A complete collection of scenarios on video: reception, appointment management and debt collection.
Smart routing to the right department or contact.
The voicebot identifies the relevant department and reason for the call.
The voicebot finds the right person and routes the call.
Booking, rescheduling and cancellation — all real-world scenarios covered.
Appointment booking on behalf of a relative.
The voicebot offers several available slots.
Smooth management of the phone queue.
Booking within a specific time range.
"Next week", "in two weeks" — the voicebot understands.
Appointment booking with authentication of an existing patient.
Phone onboarding of a new patient.
Quick cancellation by phone, 24/7.
Rescheduling an existing appointment.
Effective and human unpaid invoice follow-up.
Unpaid invoice reminder with payment options.
Payment plan negotiation over the phone.